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Terms of Service

Terms of service

 

1. GENERAL TERMS AND CONDITIONS

1.1. TERMS AND CONDITIONS AND PERIOD OF APPLICABILITY

These standard terms and conditions shall apply to the orders placed in the Internet store tempotime.lv (hereinafter, the INTERNET STORE) in Latvian, English and Russian, between the person (hereinafter, the PURCHASER), who places the order, and SIA’’TempoTime”(hereinafter, the SELLER). The existing terms and conditions of the contract are in effect from 30.04.2016.

1.2. DISTANCE CONTRACT

A distance contract is an agreement between the CONSUMER (Clause 3 Section 1 of the Consumer Rights Protection Law) and the trader (Clause 5 Section 1 of the Consumer Rights Protection Law) or the service provider (Clause 4 Section 1 of the Consumer Rights Protection Law), on the basis of the offer of the trader or the service provider via addressed or non-disclosed recipients’ printed material, standard letter, directory, advertisement published in the press, attached by the order voucher, telephone, facsimile, Internet, electronic mail, television, radio and other means of sending or broadcasting information.

1.3. COMING INTO EFFECT OF THE DISTANCE CONTRACT

The distance contract shall be considered as taken effect as soon as the CONSUMER has placed the order via Internet, telephone or other technological means and received the confirmation of the SELLER on the placed order via electronic mail,. The order and the confirmation of the order shall be considered as received, when they are available to the parties, to whom they are addressed.

1.4. TERM FOR FULFILMENT OF THE DISTANCE CONTRACT

The SELLER undertakes to fulfil the provisions of the distance contract not later than within the period of 30 days after the receipt of the order from the CONSUMER, unless the contracting parties have agreed upon another term. If the SELLER cannot fulfil the contract, because the good ordered by the CONSUMER is not available, the SELLER shall be obliged to inform the CONSUMER to this effect. In such case the SELLER may offer to the CONSUMER an equivalent good for an equivalent price.

1.5. CANCELLATION RIGHTS

According to the Consumer Rights Protection Law of the Republic of Latvia the CONSUMER may exercise the cancellation rights and withdraw from the distance contract within the period of 14 calendar days and to return the purchased good to the SELLER. 

Recalling that consumers within a period of 24 months from the date of delivery the goods have a statutory right to lodge a claim under the terms of the contract item.

The CONSUMER may not exercise the cancellation wrights, if:

     The product packaging has been opened and the product has been used.

 The CONSUMER shall be liable for preservation of the quality and safety of the good during the term of exercising of cancellation rights.

1.6. PROCEDURE FOR RETURN OF THE GOODS

When returning the acquired good, the PURCHASER has to present the document confirming the purchase. The CONSUMER may return the good corresponding to the distance contract within the period of 14 calendar days. If the CONSUMER wishes to return the good, which does not correspond to the provisions of the distance contract, then, in line with the Republic of Latvia Cabinet of Ministers Regulation No. 631, the CONSUMER has to complete and submit the good to be returned in full assembly. 

1.7. WARRANTY

The warranty on all products in the online store,is valid for 24 months from date of purchase!
Warranty liabilities are annulled in the following cases:

  • if the good intended for personal (household) needs, was used for gaining of profit, production needs or other impermissible purposes;

  • if the good was used, without observing the warning specified in the instructions for use thereof;

  • if there are traces of non-qualified repairs visible on the good;

  • if there were changes performed in the construction or scheme of the good;

  • if the serial number of the good is changed, deleted or not identifiable.


Damages, which annul the warranty:

  • damages caused by intrusion of the foreign bodies, substances, liquids, insects inside the good;

  • damages caused by natural calamity, fire, household conditions, accidental external factors (steep change of voltage in the electrical power network, etc.), as well as accidents;

  • damages caused by non-conformity of the parameters of feeding, telecommunication and cable networks and other external factors;

  • damages caused by using non-standard or non-quality materials, spare parts, accessory materials, accessories, use of various information carriers.


The warranty does not refer to:

  • To disposable materials, sets of accessories and feeding elements, if such replacement is provided for in the construction and it is not related to the dismantling of the good.



2. INFORMATION ABOUT THE INTERNET STORE www.tempotime.lv

2.1. PRICES

All prices of the goods in the INTERNET STORE are specified in euro together with the value added tax. The price of the good does not include the costs of delivery of the goods to the PURCHASER.

2.2. LANGUAGES

The PURCHASERS of the INTERNET STORE are provided with the possibility to place orders and conclude distance contract in the Latvian, English or Russian languages.

2.3. EXECUTION OF THE ORDER

The PURCHASER has the possibility to acquire any good selected in the INTERNET STORE, by ordering it on the Internet (tempotime.lv). In order to execute the order on the INTERNET, the PURCHASER has to register (only registered users can execute the orders on the Internet). Procedure for execution of the order on the Internet: 


2.3.1. FIRST ORDER

1.     1.Choose the good you are interested in, review the description of the good and, if you are satisfied with the selected good, click button “Buy”;

2.     You see the good in “purchase basket”. You have the following options:

o    edit the quantity. Enter the necessary quantity in the field at “Quant.”;

o    delete the erroneously entered good from the “purchase basket”. Click on the “cross” leftwards from the image of the good;

o    return to the section of the goods. Click on “Continue buying”;

o    order the good (-s) selected by you. Click on “Place the purchase”.

3.     You need to register. Click on “Register”. When completing the registration form (mandatory field are marked with *), click “Continue”;;

4.     Choose the type of delivery necessary for you. If you have chosen, click “Continue”;

5.     Choose the payment option. you have chosen, click “Continue”;

6.     Report and confirmation of your order. You see full information about your order: title(-s) of check(-s) of the good(-s), price without value added tax, tax separately, the fee for delivery if the good. The final amount of your order is specified in the column “Sum total”. You have the following options to perform the correction of the order:

o    to add the good (-s) to the order. Click “Edit basket”;

o    to change the address of the payer, the delivery address, type of delivery or payment option, by clicking “Change” in the corresponding field on the left side of the display.

Before placement of the order, you have the possibility to write a short comment by the order (field “Comment”). To order to good (-s) ordered by you, click “Confirm the purchase”.

7.     1.Congratulations! You have made your first order and have concurrently become the registered user of the INTERNET STORE. The letter confirming your registration and order is sent to the electronic mail address specified during the registration.

2.3.2. REGISTERED USER

        you must authorise, in order to execute the order. Click “Authorise” in the right upper corner of the display;

        nter the electronic mail address, password and click “Join”;

        then follow the instructions in Sub-clause 2.3.1 points abde and f;;

        thanks for your purchase!

2.4. CONDITIONS FOR STORAGE OF THE CONCLUDED CONTRACT

The SELLER shall not store the concluded contracts on the goods purchased in the INTERNET STORE.

2.5. TECHNICAL TOOLS FOR DETECTION AND CORRECTION OF INFORMATION INPUT ERRORS BEFORE PLACING THE ORDER

During all order execution stages the USER of the INTERNET STORE has the possibility to edit the entered data, by returning one or more steps back. The PURCHASER may correct any errors, found after the confirmation of the order, by contacting internet shop managers on the phone numbers +371 26406453 or by electronic mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment with the payment card
a) the payment is performed upon executing the online purchase on the Internet with the following payment cards:

 

 The ordered goods will be delivered in hand ONLY to a person, who has ordered the goods.

 

Delivery of the good by TEMPOTIME couriers in Riga

Service fee:

 EUR 4.00;


If the good is ordered in the Internet store www.tempotime.lv and the operator has confirmed the order, delivery is performed:

  on the next business day, if the order is in stock**

 

If the ordered product is not in stock house, delivery time can make 5-30 working days. If you are not satisfied , you can select other items at this price or you get your money back !
The operator will contact you to specify the time and conditions of delivery.


Delivery of goods across the territory of Latvia and in the Baltic countries Omniva.

Service fee:

·  delivery of the goods to the entrance door of the building or to the parcel machine costs are calculated by the operator/seller (the price is calculated, taking into account the place of delivery and weight of the good)

Free delivery

Free Delivery service applies to purchases above EUR 200.00, made in the Internet store www.tempotime.lv.Purchased products is delivered to the apartment door..

 

 

Additional Information
If you have questions ,please contact our operators by phone:+37126406453.We guarantee an individual approach to each client!

 

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